Scribe Plus Support
Scribe Plus is a clinical documentation tool for licensed healthcare professionals. If you are stuck or something is not working, we are happy to help.
Contact us
Email jmoses@hhhcs.com. We aim to reply within one business day.
To help us respond quickly, include your email address, the device you are using, and what you were doing when the problem happened.
Frequently asked questions
- How do I sign in?
- Scribe Plus does not use passwords. Enter your work email address and we will email you a six-digit code. Enter that code to sign in. Codes expire after a few minutes — request a new one if it stops working.
- I did not receive my sign-in code.
- Check your spam folder for a message from Scribe Plus. If it has not arrived after a minute, go back and request a new code. If it still does not arrive, your organization's mail filter may be blocking it — email us and we will help.
- Why does the app need microphone access?
- Recording a visit is the core of Scribe Plus. The microphone is used only while you have a recording in progress, and recording only starts when you tap record. If you decline the permission you can still use the rest of the app, but you cannot record a visit.
- Does recording keep running if I leave the app?
- Yes. Audio keeps recording when the app is in the background so that a visit is not cut short if you switch apps or your screen locks. Tap stop when the visit is over.
- What happens to a recording after I submit it?
- The recording is uploaded, transcribed, and analyzed to produce a draft transcript, SOAP note, and vitals. You review and edit the draft before it is finalized. Scribe Plus produces drafts for a clinician to review; it does not make clinical decisions.
- How do I delete a patient or a visit?
- Contact us at the address below and we will process the request together with your organization's administrator.
Read our privacy policy to learn how Scribe Plus handles your data and protected health information.